Hugo Review

Hugo License and Safety

When considering Hugo casino's license and safety, we immediately note that the casino's license is granted by the Curacao gaming authorities. This may raise questions about the quality of the casino and tax exemption for Finnish players. The Curacao license is not as strictly regulated as, for example, the licenses from Malta or Estonia, so its value is somewhat questionable. For this reason, winnings obtained from the casino are also not tax-free for Finns, which diminishes the evaluation of the license.

From a safety perspective, it is important that the casino uses SSL encryption, which protects players' personal information and financial transactions. Hugo casino has taken excellent care of this protection, so we can give full marks in this area. Another important aspect is the random number generator (RNG), which ensures the fairness and transparency of the games. To obtain a Curacao license, the casino must be equipped with a valid RNG certificate, so this matter is also in order.

Hugo casino is operated by GBL Solutions N.V., which is located in Curacao. Although the company operates several online casinos, its overall casino portfolio cannot yet be considered very extensive.

Responsible Gaming

In terms of responsible gaming, Hugo casino receives some criticism, as its responsible gaming section is only available in English. This may be a problem for players who do not master the language. However, the casino does offer options for account deactivation, reality checks, and taking breaks, but without Finnish support, players may be left without the help they need.

Hugo Games

The game selection is one of the most important criteria when evaluating an online casino, and Hugo casino does not disappoint expectations. With a selection of over 6,000 games, it offers a wide variety of options for players.

Slot Games

Browsing slot games is easy, even though the site does not have a separate division for casino and live casino games. The "Slot Games" section can be found next to other categories, and with the search function, you can find the games or game studios you want.

Progressive jackpots can be found in the Drops & Wins section, where players can try their luck in games like The Wild Gang, Juicy Fruits Multihold, and Gates of Olympus 1000. Also included are well-known games like Mega Moolah and WOWPot, so the selection is comprehensive.

Megaways games offer a dynamic gaming experience, and Hugo casino has taken this into account. The selection includes several popular Megaways games, which can be easily found using the search function.

Live Casino

The live casino offers an authentic casino experience, primarily provided by Evolution. It also includes Ezugi and Absolute Live Gaming. Categories include roulette, baccarat, blackjack, and Andar Bahar. Among the quiz games, Crazy Time and Cricket War are noteworthy.

Bingo

Bingo is a popular and simple game, and Hugo casino offers several different versions of bingo that stand out from traditional bingo halls with their themes and game types. In online bingo, there is also a chance to easily win larger jackpots.

Poker

For poker enthusiasts, Hugo casino offers a diverse selection, including Games Global's 6+ Poker, video poker, and Evolution's Three Card Poker. This makes the selection quite comprehensive.

Hugo RTP (Return to Player)

Casino enthusiasts know that the return to player (RTP) of games can vary. Hugo casino has good news, as most games have a high RTP. It rarely drops below 94 percent, so the RTP is good for players.

Hugo Registration

Registering at Hugo casino is not a quick process, as it requires time and information. Players should think ahead about their password and email address. Let's go through the process step by step.

Hugo Account Verification

Since money laundering and fraud are issues, casinos must utilize the KYC process. This means that players are asked to provide documents if their withdrawal exceeds 1,000 euros. Hugo casino recommends contacting customer service to initiate the verification process, which usually takes 24 hours, but queues can slow down the process.

• Identification (e.g., passport)
• Recent household bill (e.g., electricity bill)
• Proof of ownership and transaction history (e.g., bank statement)

Hugo Customer Service

Customer service is an important part of Hugo casino, but unfortunately, it is not available in Finnish. Help can be obtained via live chat and email, but the service is only in English, which may be a barrier for Finnish players.

Live Chat

Live chat is available 24/7, but as mentioned, only in English. We hope that the casino improves this situation in the future to better serve Finnish players.

Hugo Payment Methods

Hugo casino offers a wide range of payment methods, including options suitable for Finns such as Skrill, Visa, and Mastercard. Let's take a closer look at the payment methods.

Deposits

• Visa: Min. deposit 5 €
• Mastercard: Min. deposit 5 €
• Paysafecard: Min. deposit 5 €
• Skrill: Min. deposit 5 €
• RapidTransfer: Min. deposit 5 €
• Bank transfer: Min. deposit 5 €
• Cashlib: Min. deposit 5 €
• Revolut: Min. deposit 5 €
• Apple Pay: Min. deposit 5 €
• MiFinity: Min. deposit 5 €
• Neteller: Min. deposit 5 €
• Ezeewallet: Min. deposit 5 €
• Flexepin: Min. deposit 5 €
• Jeton: Min. deposit 5 €
• Binance Pay: Min. deposit 5 €

Withdrawals

• Visa: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Mastercard: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Paysafecard: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Skrill: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• RapidTransfer: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Bank transfer: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Cashlib: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Revolut: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Apple Pay: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• MiFinity: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Neteller: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Ezeewallet: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Flexepin: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Jeton: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €
• Binance Pay: Withdrawal time 1-3 days, Min. withdrawal 20 €, Max. withdrawal 500 €

Hugo Mobile App

Hugo casino has taken mobile players into account, as the site works excellently on both computers and mobile devices. Navigation is smooth in both versions, allowing mobile users to enjoy gaming without issues.

Hugo – Is Hugo Suitable for Finnish Players?

The casino has aimed to target its site to Finnish players, but taxable winnings and the lack of Finnish customer service are significant drawbacks. The absence of Zimpler and Trustly as payment methods is also a disadvantage, as they are popular among Finnish players. If these issues are not a barrier, Hugo casino can be an interesting option for Finnish players.

Hugo Experiences

Hugo casino has received both positive and negative feedback. Players have praised the casino's visual appearance, ease of use, wide range of bonuses, and good game selection. Negative feedback has been directed at low withdrawal limits, taxable winnings, English customer service, lack of quick casino features, and absence of sports betting.

FAQ 

What is the taxation of winnings at Hugo casino? Winnings are taxable for Finnish players because the casino has a Curaçao license, which is not part of the EEA area. The amount of tax is determined by the player's own tax rate.

How long does it take to withdraw from Hugo casino? For withdrawals, you should expect a waiting time of 1-3 days depending on the payment method.

How does identification happen at Hugo casino? Identification is done through the KYC process, and the casino recommends contacting customer service to initiate this process.

Is Hugo safe? Yes, even though it does not have an EEA country license, it is still a safe online casino.